Mobile Tech & Service Specialist

T-Mobile; New Haven (CT); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Health insurance

Dental and vision insurance

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey, with a focus on satisfaction and loyalty. Training and collaboration across channels help you grow your skills and contribute to team goals.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.
• Demonstrated ability to communicate clearly and solve customer problems.

Responsibilities

• Develop proficiency in customer service and sales to deliver technology and service solutions.
• Use digital tools to demonstrate network coverage and service plans.
• Complete required training on retail processes and wireless technology.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Handle additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months experience in customer service or sales

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service needs in a fast-paced retail setting.

You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey, with a focus on satisfaction and loyalty. Training and collaboration across channels help you grow your skills and contribute to team goals.