Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Caln Township (PA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, building product knowledge and recommending service plans. You will demonstrate technology, assist customers throughout their shopping journey, and develop skills in digital tools and customer interactions.

The role emphasizes customer satisfaction, product knowledge, and teamwork, with on-the-job training and opportunities for career growth within the Un-carrier culture.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be legally authorized to work in the United States and at least 18 years old.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, building product knowledge and recommending service plans. You will demonstrate technology, assist customers throughout their shopping journey, and develop skills in digital tools and customer interactions.

The role emphasizes customer satisfaction, product knowledge, and teamwork, with on-the-job training and opportunities for career growth within the Un-carrier culture.