Mobile Tech & Service Specialist

T-Mobile; Phoenix (AZ); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan with match

Annual stock grants

Job summary

T-Mobile is seeking a Mobile Associate to support in-store operations, delivering personalized technology and service solutions while guiding customers through their shopping journey.

The role emphasizes product knowledge, digital tool usage, and strong customer relationships. Training, team collaboration, and flexible duties are part of the position within a fast-paced retail environment.

Qualifications

• 6 months of customer service and/or sales experience in a retail environment preferred.
• Must be at least 18 years old and legally eligible to work in the United States.
• Strong communication, problem solving, and customer service skills required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support in-store operations, delivering personalized technology and service solutions while guiding customers through their shopping journey.

The role emphasizes product knowledge, digital tool usage, and strong customer relationships. Training, team collaboration, and flexible duties are part of the position within a fast-paced retail environment.