Mobile Tech & Service Specialist

T-Mobile USA, Inc.; Green Acres (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology and service solutions, and guide them through their shopping journey in a fast-paced retail setting.

You will build product knowledge, use digital tools effectively, and develop skills in customer interaction and service plan recommendations while contributing to a great customer experience and loyalty.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Problem solving

Teamwork

Engaging people

Multitasking

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate technology and service solutions, and guide them through their shopping journey in a fast-paced retail setting.

You will build product knowledge, use digital tools effectively, and develop skills in customer interaction and service plan recommendations while contributing to a great customer experience and loyalty.