Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Peoria (IL); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced store.

You will learn product details, demonstrate features, and assist customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and teamwork.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.
• Must be at least 18 years old.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced store.

You will learn product details, demonstrate features, and assist customers throughout their shopping journey. The role emphasizes customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and teamwork.