Mobile Tech & Service Specialist

T-Mobile; Oxon Hill (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) program

Employee stock grants

Job summary

T-Mobile is seeking a Mobile Associate focused on delivering personalized technology and service solutions. You will engage customers, demonstrate product features, and guide them through service plans in a fast-paced retail environment.

You will build knowledge through required training and collaborate with colleagues to ensure an excellent customer experience. The role emphasizes service quality and sales capabilities.

Qualifications

• Educational requirement: High School Diploma or GED.
• Desireable: 6 months in customer service or sales in retail.
• Ability to learn and use digital tools and product knowledge.

Responsibilities

• Deliver personalized technology and service solutions to customers.
• Demonstrate network coverage, service plans, and product features.
• Complete training and build knowledge of retail processes and wireless tech.
• Collaborate across channels to ensure a seamless customer experience.
• Handle additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Age 18+

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Mobile Associate focused on delivering personalized technology and service solutions. You will engage customers, demonstrate product features, and guide them through service plans in a fast-paced retail environment.

You will build knowledge through required training and collaborate with colleagues to ensure an excellent customer experience. The role emphasizes service quality and sales capabilities.