Mobile Tech & Service Specialist - Retail

T-Mobile; Abilene (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaches

Paid time off

Paid holidays

Job summary

T-Mobile is hiring for a retail associate role where you will help customers with technology and service needs in a fast-paced store environment. You will build knowledge of products, demonstrate solutions, and guide customers through their shopping journey while developing digital tool proficiency.

The position emphasizes strong communication, problem solving, and teamwork as you support a positive customer experience and loyalty.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Strong communication, problem solving and teamwork skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Communication

Customer Service

Sales

Teamwork Orientation

Multitasking

Change Agility

Engaging People

Customer Problem Solving

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a retail associate role where you will help customers with technology and service needs in a fast-paced store environment. You will build knowledge of products, demonstrate solutions, and guide customers through their shopping journey while developing digital tool proficiency.

The position emphasizes strong communication, problem solving, and teamwork as you support a positive customer experience and loyalty.