Mobile Tech & Service Specialist

tmobile; Los Angeles (CA); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Health, dental, vision insurance

Job summary

T-Mobile USA, Inc. is hiring for a retail-focused role that engages customers and guides them through technology and service options. The position emphasizes customer interaction, digital tool usage, and building product knowledge to enhance the shopping journey.

The role requires strong communication, problem solving, and teamwork, with opportunities for on-the-job training and incentive-based earnings. All employees participate in the comprehensive benefits program.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a retail-focused role that engages customers and guides them through technology and service options. The position emphasizes customer interaction, digital tool usage, and building product knowledge to enhance the shopping journey.

The role requires strong communication, problem solving, and teamwork, with opportunities for on-the-job training and incentive-based earnings. All employees participate in the comprehensive benefits program.