Mobile Tech & Service Pro

T-Mobile; Norwalk (CT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Health benefits

Mobile service discounts

Home internet discounts

Pet insurance

Job summary

T-Mobile USA, Inc. is recruiting for a Mobile Associate to support retail operations, assist customers with technology and service needs, and drive solutions in a fast-paced store environment.

You will receive on-the-job training, with training pay and a guaranteed base rate of $20 per hour plus incentives. A comprehensive benefits package includes stock grants, employee stock purchase plan, 401(k), paid time off, and other programs.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is recruiting for a Mobile Associate to support retail operations, assist customers with technology and service needs, and drive solutions in a fast-paced store environment.

You will receive on-the-job training, with training pay and a guaranteed base rate of $20 per hour plus incentives. A comprehensive benefits package includes stock grants, employee stock purchase plan, 401(k), paid time off, and other programs.