Mobile Tech Advisor | Growth & Stock Benefits

T-Mobile; Frankfort (IL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical/dental/vision insurance

Job summary

At T-Mobile, we invest in YOU and offer a Total Rewards package that includes base pay, a stock grant, and a 401(k) plan. You will assist customers in a fast-paced retail setting, explain technology and service options, and learn through on-the-job training.

We provide comprehensive benefits, paid time off and holidays, and employee discounts. This role emphasizes customer interaction, technology knowledge, and teamwork across channels.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)
• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Job description

At T-Mobile, we invest in YOU and offer a Total Rewards package that includes base pay, a stock grant, and a 401(k) plan. You will assist customers in a fast-paced retail setting, explain technology and service options, and learn through on-the-job training.

We provide comprehensive benefits, paid time off and holidays, and employee discounts. This role emphasizes customer interaction, technology knowledge, and teamwork across channels.