Retail Mobile Tech Specialist

T-Mobile; Kansas City (KS); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Paid Holidays

Stock Purchase Plan

Job summary

At T-Mobile, we offer a competitive base salary and a comprehensive Total Rewards package, including stock grants, an employee stock purchase plan, and a 401(k). This role focuses on assisting customers in a fast-paced retail setting, building product knowledge, and recommending service plans while developing skills in customer interaction and digital tool usage.

You will receive on-the-job training, enjoy opportunities for advancement, and work to deliver exceptional customer experiences across

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Multitasking

Education

High School Diploma/GED

Job description

At T-Mobile, we offer a competitive base salary and a comprehensive Total Rewards package, including stock grants, an employee stock purchase plan, and a 401(k). This role focuses on assisting customers in a fast-paced retail setting, building product knowledge, and recommending service plans while developing skills in customer interaction and digital tool usage.

You will receive on-the-job training, enjoy opportunities for advancement, and work to deliver exceptional customer experiences across