Mobile Tech Sales Specialist

T-Mobile; Salisbury (NC); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, explain technology solutions, and guide them through their shopping journey while building product knowledge and service plan recommendations.

You'll develop skills in customer interaction, digital tool usage, and teamwork. The role offers competitive pay and a pathway to advanced positions, along with benefits and opportunities to earn incentives tied to performance.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in retail preferred.
• Ability to learn and use our digital tools to assist customers.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring a Mobile Associate to support retail operations in a fast-paced environment. You will engage customers, explain technology solutions, and guide them through their shopping journey while building product knowledge and service plan recommendations.

You'll develop skills in customer interaction, digital tool usage, and teamwork. The role offers competitive pay and a pathway to advanced positions, along with benefits and opportunities to earn incentives tied to performance.