Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Silverdale (WA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid holidays

Employee stock grants

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations, engaging customers and helping them select plans and devices in a fast-paced store environment.

You will develop product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey using digital tools. The role emphasizes customer interaction and service excellence, with success measured by customer satisfaction and knowledge of offerings.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations, engaging customers and helping them select plans and devices in a fast-paced store environment.

You will develop product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey using digital tools. The role emphasizes customer interaction and service excellence, with success measured by customer satisfaction and knowledge of offerings.