Mobile Tech & Service Sales Pro

T-Mobile; Richland Township (IA); On-site; USD 28,000 - 33,000; Full time

Job summary

T-Mobile is hiring a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will develop product knowledge, demonstrate solutions, and use digital tools while delivering exceptional customer experiences.

Earned incentives and a path to Mobile Expert are available; on-the-job training is provided, with access to annual stock grants and comprehensive benefits.

Qualifications

• High School Diploma or GED is required to apply.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.
• Must be able to develop knowledge of retail processes and wireless technology.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Take on other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring a Mobile Associate to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will develop product knowledge, demonstrate solutions, and use digital tools while delivering exceptional customer experiences.

Earned incentives and a path to Mobile Expert are available; on-the-job training is provided, with access to annual stock grants and comprehensive benefits.