Mobile Tech Sales & Service Associate

T-Mobile USA; Woodruff (SC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate role. You will engage customers, explain technology and service options, and help shoppers navigate plans and devices in a fast-paced store setting.

The position emphasizes strong communication, product knowledge, and the use of digital tools to demonstrate coverage and features, while collaborating with teammates to deliver an exceptional customer experience. Training is provided, and opportunities for growth exist across channels.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Strong communication, problem solving and customer service skills required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate role. You will engage customers, explain technology and service options, and help shoppers navigate plans and devices in a fast-paced store setting.

The position emphasizes strong communication, product knowledge, and the use of digital tools to demonstrate coverage and features, while collaborating with teammates to deliver an exceptional customer experience. Training is provided, and opportunities for growth exist across channels.