Mobile Tech & Service Sales Advisor

tmobile; Boston (MA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Annual stock grant

401(k)

Health insurance

Paid time off

Stock purchase plan

Tuition assistance

Disability insurance

Life insurance

Transit benefits

Employee discounts

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers choose devices and plans in a fast-paced store environment.

You will gain product knowledge, use digital tools to demonstrate coverage and features, complete training, and collaborate with teammates to deliver a seamless customer experience. Starting pay is $20.50 per hour with $5 training pay; after 90 days you may be eligible for incentives and stock rewards, plus comprehensive benefits including

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales in a retail environment preferred.
• Ability to learn and use digital tools to assist customers.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers choose devices and plans in a fast-paced store environment.

You will gain product knowledge, use digital tools to demonstrate coverage and features, complete training, and collaborate with teammates to deliver a seamless customer experience. Starting pay is $20.50 per hour with $5 training pay; after 90 days you may be eligible for incentives and stock rewards, plus comprehensive benefits including