Mobile Tech & Service Expert (Retail Sales)

T-MOBILE USA, Inc.; Shoreline (WA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vision insurance

401(k) with company match

Paid time off and up to 12 paid holidays

Employee stock grants

Discounts on mobile services and home internet

Job summary

T-MOBILE USA, Inc. is seeking a customer-focused individual to support retail operations in Shoreline, WA. The role involves engaging customers in a fast-paced environment by providing personalized technology and service solutions. You will develop skills in customer interaction, digital tool usage, and service plan recommendations.

This position offers a base pay of $21.50 per hour, along with comprehensive benefits including medical, dental, vision insurance, and access to an annual stock grant. Employees enjoy a supportive culture that encourages career growth.

Qualifications

• 6 months of customer service and/or sales experience in a Retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-MOBILE USA, Inc. is seeking a customer-focused individual to support retail operations in Shoreline, WA. The role involves engaging customers in a fast-paced environment by providing personalized technology and service solutions. You will develop skills in customer interaction, digital tool usage, and service plan recommendations.

This position offers a base pay of $21.50 per hour, along with comprehensive benefits including medical, dental, vision insurance, and access to an annual stock grant. Employees enjoy a supportive culture that encourages career growth.