Mobile Tech & Service Expert

T-Mobile; Seattle (WA); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

Annual stock grant

401(k)

Job summary

T-Mobile in Seattle seeks a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, developing strong skills in digital tool usage and service plan recommendations. This role emphasizes customer satisfaction and teamwork within a dynamic, growth-focused company.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Teamwork

Problem Solving

Multitasking

Engaging People

Attention to detail

Education

High School Diploma/GED

Job description

T-Mobile in Seattle seeks a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey, developing strong skills in digital tool usage and service plan recommendations. This role emphasizes customer satisfaction and teamwork within a dynamic, growth-focused company.