Mobile Tech & Service Expert (Retail)

T-Mobile; Eastgate (GA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Annual Stock Grant

Medical, dental, vision coverage

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers and demonstrate technology solutions in a fast-paced retail setting. You will help shoppers choose plans, devices, and services while building product knowledge and using digital tools to illustrate coverage and features.

The role emphasizes customer service, effective problem solving, and collaboration with store teams. A high school diploma is required, plus 6 months of customer service or sales experience; eligibility to

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Must be 18+ and legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers and demonstrate technology solutions in a fast-paced retail setting. You will help shoppers choose plans, devices, and services while building product knowledge and using digital tools to illustrate coverage and features.

The role emphasizes customer service, effective problem solving, and collaboration with store teams. A high school diploma is required, plus 6 months of customer service or sales experience; eligibility to