Mobile Tech & Service Expert

T-Mobile; Jackson (TN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental and family leave

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers with technology and service plans in a fast-paced store environment.

You will build product knowledge, demonstrate features, use digital tools, and collaborate with teammates to deliver a seamless shopping experience. A high school diploma and 6 months of customer service or sales experience are preferred.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers with technology and service plans in a fast-paced store environment.

You will build product knowledge, demonstrate features, use digital tools, and collaborate with teammates to deliver a seamless shopping experience. A high school diploma and 6 months of customer service or sales experience are preferred.