Mobile Tech & Service Specialist

T-Mobile; Latrobe (Westmoreland County); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Discounts on mobile service

Job summary

T-Mobile is hiring for a Retail Customer Associate in the United States. You will engage customers, demonstrate technology, and guide service plan choices in a fast-paced retail setting.

The role emphasizes product knowledge, digital tool use, and delivering a positive shopping experience. Requirements include a High School Diploma or GED and at least 6 months in customer service or sales in a retail environment.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Customer problem solving

Engaging people

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a Retail Customer Associate in the United States. You will engage customers, demonstrate technology, and guide service plan choices in a fast-paced retail setting.

The role emphasizes product knowledge, digital tool use, and delivering a positive shopping experience. Requirements include a High School Diploma or GED and at least 6 months in customer service or sales in a retail environment.