Mobile Tech & Service Expert

T-Mobile; Millville (NJ); On-site; USD 35,360 - 47,840; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail setting, helping them understand technology and service solutions.

You will develop product knowledge, use digital tools, and guide customers through their shopping journey to build loyalty and drive customer satisfaction. Requirements include a High School Diploma or GED and at least 6 months of customer service or sales experience.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail setting, helping them understand technology and service solutions.

You will develop product knowledge, use digital tools, and guide customers through their shopping journey to build loyalty and drive customer satisfaction. Requirements include a High School Diploma or GED and at least 6 months of customer service or sales experience.