Mobile Tech & Customer Solutions Specialist

T-MOBILE USA, Inc.; Minden (LA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Stock grants

Stock purchase plan

Paid holidays

Parental leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to ensure satisfaction.

The role emphasizes customer interaction, use of digital tools, and service-plan recommendations, with training provided. Candidates should be at least 18, have a High School diploma, and aspire to deliver great service while

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to ensure satisfaction.

The role emphasizes customer interaction, use of digital tools, and service-plan recommendations, with training provided. Candidates should be at least 18, have a High School diploma, and aspire to deliver great service while