Mobile Tech & Service Expert

T-Mobile; Washington (District of Columbia); On-site; USD 41,600 - 60,000; Full time

Job summary

T-Mobile is seeking individuals for a Retail Associate role that supports frontline operations by helping customers with technology and service solutions in a fast-paced environment. The position emphasizes customer service and sales, with ongoing training to become proficient in products, services, and processes.

Strong communication and problem-solving skills are essential for delivering personalized demonstrations and ensuring a seamless customer experience.

Qualifications

• 6 months of customer service and/or sales experience in Retail environment.
• High School Diploma or GED required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service experience

Communication

Sales

Problem solving

Engaging people

Multitasking

Change agility

Education

High School Diploma/GED

Job description

T-Mobile is seeking individuals for a Retail Associate role that supports frontline operations by helping customers with technology and service solutions in a fast-paced environment. The position emphasizes customer service and sales, with ongoing training to become proficient in products, services, and processes.

Strong communication and problem-solving skills are essential for delivering personalized demonstrations and ensuring a seamless customer experience.