Mobile Tech & Service Specialist

T-Mobile; Liberty (TX); On-site; USD 49,593,600 - 66,124,800; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Health insurance

Paid time off

Stock programs

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide their technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, with training provided to grow skills in customer interaction, digital tools, and service plans. Benefits include stock grants, 401(k), stock purchase plan, and health coverage.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in Retail (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers and guide their technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, with training provided to grow skills in customer interaction, digital tools, and service plans. Benefits include stock grants, 401(k), stock purchase plan, and health coverage.