Mobile Tech & Service Specialist

T-Mobile; Florida; On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off

Paid holidays

Flexible spending account

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations, engage customers, and facilitate technology and service solutions.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey. You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations, engage customers, and facilitate technology and service solutions.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey. You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency.