Mobile Tech & Customer Solutions Specialist

tmobile; Wapakoneta (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k) program

Paid time off

12 paid holidays

Job summary

T-Mobile is hiring for a retail associate role focused on helping customers with technology and service plans in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction.

The role emphasizes strong customer interaction, digital tool usage, and collaboration across teams, with on-the-job training and potential for incentives based on performance.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.
• Ability to learn and use digital tools for demonstrations.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Handle additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a retail associate role focused on helping customers with technology and service plans in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction.

The role emphasizes strong customer interaction, digital tool usage, and collaboration across teams, with on-the-job training and potential for incentives based on performance.