Customer-Driven Mobile Tech & Service Specialist

T-Mobile; Crown Point (IN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan (ESPP)

401(k)

Paid time off

Stock purchase plan

Job summary

T-Mobile in Crown Point, IN is seeking a Mobile Associate to engage customers, demonstrate wireless technology, and guide shoppers through service plans in a fast-paced retail environment.

You will build product knowledge, use digital tools to show coverage and features, complete required training, and collaborate with colleagues to deliver a seamless customer experience.

The role includes hourly pay, training pay, incentives, and eligibility for stock grants.

Qualifications

• High school diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in Crown Point, IN is seeking a Mobile Associate to engage customers, demonstrate wireless technology, and guide shoppers through service plans in a fast-paced retail environment.

You will build product knowledge, use digital tools to show coverage and features, complete required training, and collaborate with colleagues to deliver a seamless customer experience.

The role includes hourly pay, training pay, incentives, and eligibility for stock grants.