Mobile Tech & Service Advocate

T-Mobile USA; Lansdowne (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental & vision Insurance

Paid time off

Paid holidays

Job summary

T-Mobile USA is hiring Mobile Associates to support retail operations in a fast-paced environment. You’ll learn product knowledge, demonstrate features, and guide customers through their shopping journey while delivering personalized technology solutions.

A high school diploma and 6 months of customer service or sales experience are preferred; training is provided. The role offers base hourly pay of $19.50, plus $5.00 training pay, with guaranteed earnings of $20/hour including incentives.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Willingness to learn and adapt in a fast-paced setting.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring Mobile Associates to support retail operations in a fast-paced environment. You’ll learn product knowledge, demonstrate features, and guide customers through their shopping journey while delivering personalized technology solutions.

A high school diploma and 6 months of customer service or sales experience are preferred; training is provided. The role offers base hourly pay of $19.50, plus $5.00 training pay, with guaranteed earnings of $20/hour including incentives.