Mobile Tech & Service Advisor

T-Mobile; Mayfield (KY); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Employee discounts

Job summary

T-Mobile USA, Inc. is hiring for a frontline mobile associate in a retail setting. You will engage customers, learn products, and demonstrate plans while guiding shoppers through their journey. The role emphasizes building product knowledge and leveraging digital tools to assist with decisions.

Experience in customer service is valued; successful candidates thrive in a fast-paced sales environment and are eager to support a high‑quality customer experience every day.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives.

Skills

Customer service

Sales

Communication

Teamwork

Digital tools

Education

High School Diploma/GED

Tools

Retail POS

Job description

T-Mobile USA, Inc. is hiring for a frontline mobile associate in a retail setting. You will engage customers, learn products, and demonstrate plans while guiding shoppers through their journey. The role emphasizes building product knowledge and leveraging digital tools to assist with decisions.

Experience in customer service is valued; successful candidates thrive in a fast-paced sales environment and are eager to support a high‑quality customer experience every day.