Mobile Tech & Service Specialist

T-Mobile; Dubuque (IA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Job summary

T-Mobile is hiring for a role within its retail operations to engage customers and guide them through technology and service options in a fast-paced store setting. The position emphasizes building product knowledge, demonstrating solutions, and supporting customers throughout their shopping journey.

The role develops skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and effective use of resources.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales in a retail environment preferred.
• Legally allowed to work in the United States and at least 18 years old.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate across channels to support a seamless customer experience and team initiatives.
• Other duties/projects as assigned by management as needed.

Skills

Customer Service

Sales

Communication

Customer Problem Solving

Multitasking

Teamwork

Change Agility

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role within its retail operations to engage customers and guide them through technology and service options in a fast-paced store setting. The position emphasizes building product knowledge, demonstrating solutions, and supporting customers throughout their shopping journey.

The role develops skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and effective use of resources.