Mobile Tech & Service Advisor

T-MOBILE USA, Inc.; Tampa (FL); On-site; USD 41,000 - 43,000; Full time

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations in a fast-paced environment. You will engage customers, identify needs, demo devices and services, and tailor solutions using digital tools to show coverage and benefits.

The role emphasizes building relationships, completing training, and delivering a seamless customer experience. High school diploma required; 6 months of retail customer service or sales preferred. Training pay included.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer service

Sales

Communication

Change agility

Engaging people

Multitasking

Customer problem solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations in a fast-paced environment. You will engage customers, identify needs, demo devices and services, and tailor solutions using digital tools to show coverage and benefits.

The role emphasizes building relationships, completing training, and delivering a seamless customer experience. High school diploma required; 6 months of retail customer service or sales preferred. Training pay included.