Mobile Tech Sales Specialist

T-MOBILE USA, Inc.; Ann Arbor (MI); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Grant

Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Career Growth

Job summary

T-Mobile USA, Inc. is seeking an energetic Mobile Associate to support retail operations and help customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction and digital tool usage. Training and incentives reinforce career growth within a dynamic team.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Problem Solving

Engaging People

Multitasking

Teamwork

Change Agility

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

T-Mobile USA, Inc. is seeking an energetic Mobile Associate to support retail operations and help customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction and digital tool usage. Training and incentives reinforce career growth within a dynamic team.