Mobile Tech Sales Specialist

T-Mobile US Inc.; Detroit Lakes (MN); On-site; USD 22,000 - 32,000; Full time

Job summary

T-Mobile USA,Inc. is seeking a Mobile Associate to engage customers in-store and guide them through technology and service options in a fast-paced retail setting.

You'll build knowledge of wireless products, demonstrate features, and assist customers throughout their shopping journey. Eligibility for training pay and performance-based incentives supports earning potential in this role.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Strong communication and problem-solving abilities are essential for customer interactions.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience (Retail) (Preferred)

Job description

T-Mobile USA,Inc. is seeking a Mobile Associate to engage customers in-store and guide them through technology and service options in a fast-paced retail setting.

You'll build knowledge of wireless products, demonstrate features, and assist customers throughout their shopping journey. Eligibility for training pay and performance-based incentives supports earning potential in this role.