Mobile Tech & Sales Specialist

T-Mobile US Inc.; Chicago (IL); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, with on-the-job training and opportunities for advancement. This role emphasizes customer satisfaction, effective use of digital tools, and teamwork across channels to ensure a seamless experience.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience in a retail environment (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Customer Service

Sales

Multitasking

Teamwork

Change Agility

Problem Solving

Engaging People

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced store environment.

You will build product knowledge, demonstrate solutions, and guide shoppers through their journey, with on-the-job training and opportunities for advancement. This role emphasizes customer satisfaction, effective use of digital tools, and teamwork across channels to ensure a seamless experience.