Mobile Tech Sales Specialist

T-MOBILE USA, Inc.; Austin (TX); On-site; USD 41,000 - 59,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

The role emphasizes building product knowledge and using digital tools to explain plans and features, while completing training to stay up-to-date with wireless innovations. Minimum High School diploma, 6 months of retail CS/sales preferred; pay starts at $19.50/hour plus $5.00 training pay, with an annual incentive target and

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced store environment.

The role emphasizes building product knowledge and using digital tools to explain plans and features, while completing training to stay up-to-date with wireless innovations. Minimum High School diploma, 6 months of retail CS/sales preferred; pay starts at $19.50/hour plus $5.00 training pay, with an annual incentive target and