Mobile Tech Sales Specialist

T-Mobile; Lansing (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

PTO & holidays

Health, dental & vision

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey. The role includes on-the-job training in the first 90 days, eligibility for hourly training pay, and a clear path to Mobile Expert with an annual incentive target of $18,000.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer service

Sales

Communication

Engaging people

Multitasking

Teamwork

Problem solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey. The role includes on-the-job training in the first 90 days, eligibility for hourly training pay, and a clear path to Mobile Expert with an annual incentive target of $18,000.