Mobile Tech Sales Specialist

T-MOBILE USA, Inc.; Owings Mills (MD); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family benefits

Transit programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers select and configure technology and service plans. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and collaboration with colleagues to deliver a seamless experience. Requirements include a High School Diploma and at least 6 months in customer service or sales; travel not

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Service

Customer Problem Solving

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers select and configure technology and service plans. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The role emphasizes customer interaction, digital tool usage, and collaboration with colleagues to deliver a seamless experience. Requirements include a High School Diploma and at least 6 months in customer service or sales; travel not