Mobile Tech Sales Pro - Growth & Rewards

T-Mobile; Miami Gardens (FL); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health, dental and vision insurance

Discounts on mobile service & home 인터넷

Job summary

At T-Mobile, we invest in YOU! Our team supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, driving satisfaction and loyalty. The role emphasizes customer interaction, use of digital tools, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

At T-Mobile, we invest in YOU! Our team supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, driving satisfaction and loyalty. The role emphasizes customer interaction, use of digital tools, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency.