Mobile Retail Sales Pro — Growth, Stock & Benefits

T-Mobile US Inc.; Brenham (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Family Leave

Tuition Assistance

College Coaching

Disability Insurance

AD&D

Life Insurance

Disability Insurance (Voluntary)

Home Internet Discounts

Pet Insurance

Commuter Benefits

Job summary

At T-Mobile US Inc., the role supports retail operations by engaging customers and guiding them through their technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction and digital tool usage.

Key measures include customer satisfaction, product knowledge proficiency, and effective use of digital resources.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile US Inc., the role supports retail operations by engaging customers and guiding them through their technology and service needs in a fast-paced setting. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey, developing skills in customer interaction and digital tool usage.

Key measures include customer satisfaction, product knowledge proficiency, and effective use of digital resources.