Retail Mobile Tech Sales Pro

T-Mobile; Geneva (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Annual stock grant

401(k) plan

Stock purchase plan

Paid time off

Job summary

T-Mobile USA is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment, building product knowledge and guiding shoppers through their journey.

This role emphasizes customer interaction, digital tool usage, and service plan recommendations, with on-the-job training and collaboration across channels. Compensation includes hourly pay, training pay, incentives, stock grants, and full benefits.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

T-Mobile USA is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment, building product knowledge and guiding shoppers through their journey.

This role emphasizes customer interaction, digital tool usage, and service plan recommendations, with on-the-job training and collaboration across channels. Compensation includes hourly pay, training pay, incentives, stock grants, and full benefits.