Mobile Tech Specialist — Retail Sales & Customer Experience

T-Mobile US Inc.; Pittsburgh (Allegheny County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off and holidays

Job summary

T-Mobile US Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey to foster loyalty and satisfaction.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and teamwork within a dynamic environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Mobile Associate to engage customers and guide them through technology and service options in a fast-paced retail setting. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey to foster loyalty and satisfaction.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations, with success measured by customer satisfaction and teamwork within a dynamic environment.