Mobile Tech Sales & Customer Experience Specialist

T-Mobile; Monett (MO); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile in the United States is hiring a Mobile Associate to support retail operations by helping customers choose technology and service plans in a busy store. You will build product knowledge, demonstrate network features, and guide customers through their shopping journey with friendly, solution-oriented service.

The role emphasizes excellent communication, problem solving, and teamwork. Training is provided, and employees benefit from comprehensive programs, flexible schedules, and

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service or sales experience in retail.
• Ability to engage customers and demonstrate technology.
• Proficient use of digital tools.
• Willingness to complete training.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile in the United States is hiring a Mobile Associate to support retail operations by helping customers choose technology and service plans in a busy store. You will build product knowledge, demonstrate network features, and guide customers through their shopping journey with friendly, solution-oriented service.

The role emphasizes excellent communication, problem solving, and teamwork. Training is provided, and employees benefit from comprehensive programs, flexible schedules, and