Mobile Tech & Customer Experience Pro

T-MOBILE USA, Inc.; Marshall (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and facilitate their technology and service needs in a fast-paced retail environment.

Grow product knowledge, demonstrate technology solutions, and guide customers through their shopping journey. You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency.

Qualifications

• 6 months of customer service and/or sales experience in a Retail environment (Preferred).
• Strong communication and problem-solving skills.
• Ability to learn and use digital tools to assist customers.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and facilitate their technology and service needs in a fast-paced retail environment.

Grow product knowledge, demonstrate technology solutions, and guide customers through their shopping journey. You will develop skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge proficiency.