Mobile Tech Sales Associate — Customer Solutions & Growth

T-Mobile; Natural Bridge Junction (MO); On-site; USD 51,577,000 - 68,880,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Mobile service discounts

Home internet discounts

Pet insurance

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and guide them through technology and service options in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

The role emphasizes communication, problem solving, and teamwork, with on-the-job training and opportunities for incentive-based earnings. Equal opportunity employer.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Change agility

Problem solving

Engaging people

Multitasking

Teamwork

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate to engage customers and guide them through technology and service options in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey.

The role emphasizes communication, problem solving, and teamwork, with on-the-job training and opportunities for incentive-based earnings. Equal opportunity employer.