Mobile Experience Specialist — Tech & Service Sales

T-MOBILE USA, Inc.; Memphis (TN); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer service, communication, and teamwork, with on-the-job training, competitive pay at $18/hour plus training pay, a path to Mobile Expert, and eligibility for stock grants and comprehensive benefits.

Qualifications

• Change readiness and adaptability.
• Strong communication with customers.
• Problem solving to resolve customer issues.
• Customer service excellence and active listening.

Responsibilities

• Develop proficiency in customer service and sales to tailor technology and service solutions.
• Demonstrate network coverage, plans and product features using digital tools.
• Complete required training on retail processes and wireless tech.
• Collaborate across channels to ensure a seamless customer experience.
• Assist with other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer service, communication, and teamwork, with on-the-job training, competitive pay at $18/hour plus training pay, a path to Mobile Expert, and eligibility for stock grants and comprehensive benefits.