Mobile Tech Retail Specialist - Customer Experience

Comcast (CC) of Willow Grove; Houston (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bonus eligibility

Commission eligibility

Job summary

Comcast is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, activation, troubleshooting and education. You will act as a go-to technical and operational resource to ensure customers leave confident in Comcast products.

Base pay starts at $18.56 per hour with eligibility for commissions and bonuses; Comcast emphasizes teamwork, learning, and inclusion, with a focus on customer outcomes and operational excellence.

Qualifications

• High School Diploma or GED is required.
• Customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to learn product and sales processes quickly.

Responsibilities

• Assist customers with mobile activations and education.
• Troubleshoot and resolve issues; protect account security.
• Support store operations and maintain clean, organized space.
• Assist with on-demand deliveries and upsell opportunities.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Teamwork

Technical Knowledge

Resilience

Self Motivation

Professional Integrity

Workplace Organization

Education

High School Diploma / GED

Tools

POS systems

Job description

Comcast is seeking a Retail Service Associate to support store teams in delivering a best-in-class customer experience across mobile, activation, troubleshooting and education. You will act as a go-to technical and operational resource to ensure customers leave confident in Comcast products.

Base pay starts at $18.56 per hour with eligibility for commissions and bonuses; Comcast emphasizes teamwork, learning, and inclusion, with a focus on customer outcomes and operational excellence.