Mobile Tech & Retail Solutions Specialist

T-Mobile; Tulsa (OK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, explain technology and service options, and support shoppers throughout their journey. You will learn product features, use digital tools, and collaborate with teammates to deliver a seamless shopping experience.

The role emphasizes building loyalty through strong customer relationships, effective communication, and proactive problem solving in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Support additional duties/projects as assigned by management.

Skills

Customer Service

Communication

Sales

Teamwork

Multitasking

Customer Problem Solving

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, explain technology and service options, and support shoppers throughout their journey. You will learn product features, use digital tools, and collaborate with teammates to deliver a seamless shopping experience.

The role emphasizes building loyalty through strong customer relationships, effective communication, and proactive problem solving in a fast-paced retail environment.