Mobile Tech & Customer Solutions Specialist

T-Mobile US Inc.; Scarborough (ME); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental leave

Tuition assistance

Transit programs

Mobile service discounts

Home Internet discounts

Job summary

At T-Mobile USA, Inc., the role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, developing skills in customer interaction, digital tool usage, and service plan recommendations.

Success is measured by customer satisfaction and proficiency in product knowledge.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Retail experience (preferred)

Job description

At T-Mobile USA, Inc., the role supports retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, developing skills in customer interaction, digital tool usage, and service plan recommendations.

Success is measured by customer satisfaction and proficiency in product knowledge.