Mobile Solutions Specialist - Tech & Customer Care

T-MOBILE USA, Inc.; Tucson (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental/vision insurance

401(k)

Paid time off

Stock grants

Stock purchase plan

Parental leave

Tuition assistance

Disability insurance

Life insurance

Commuter benefits

Job summary

At T-Mobile USA, Inc. we empower customers with the latest technology and service options, delivering a personalized shopping experience in a fast-paced retail setting.

Role focuses on building product knowledge, demonstrating solutions, and guiding customers through their journey, while advancing skills in digital tools and service plan recommendations for strong customer relationships.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and teamwork skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc. we empower customers with the latest technology and service options, delivering a personalized shopping experience in a fast-paced retail setting.

Role focuses on building product knowledge, demonstrating solutions, and guiding customers through their journey, while advancing skills in digital tools and service plan recommendations for strong customer relationships.